Privacy Policy

Information We Collect

Personal Information

When you register for our platform, we collect essential information including your name, email address, phone number, and residential address. This information helps us verify your identity and comply with financial regulations in Australia. We also collect professional information such as your investment experience level, risk tolerance, and financial goals to provide personalized investment analysis and recommendations.

Financial Information

To provide accurate investment analysis, we may collect information about your current financial situation, including income ranges, investment portfolio details, and trading history. This information is encrypted and stored securely to protect your financial privacy. We never store complete banking details or payment card information on our servers.

Usage Data

We automatically collect information about how you interact with our platform, including pages visited, time spent on different sections, search queries, and features used. This data helps us improve our services and provide better investment analysis tools. We also collect technical information such as your device type, browser version, and IP address.

How We Use Your Information

Service Provision

Your personal information enables us to provide customized investment analysis, market insights, and educational content tailored to your experience level and financial goals. We use this data to generate personalized reports, recommend suitable investment strategies, and alert you to market opportunities that match your risk profile.

Communication

We use your contact information to send important updates about your account, market analysis reports, and educational content you've subscribed to receive. You can manage your communication preferences through your account settings and unsubscribe from marketing communications at any time while still receiving essential account notifications.

• Weekly market analysis reports and investment insights
• Educational webinar invitations and learning program updates
• Account security notifications and important platform updates
• Personalized investment opportunity alerts based on your preferences
• Customer support responses and service-related communications

Platform Improvement

We analyze usage patterns and user feedback to enhance our investment analysis tools, develop new features, and improve the overall user experience. This includes studying which analysis tools are most valuable to users and identifying areas where we can provide better educational content or more intuitive navigation.

Information Sharing and Disclosure

Service Providers

We work with trusted third-party service providers to deliver our services effectively. These include cloud hosting providers, email delivery services, and payment processors. All service providers are bound by strict confidentiality agreements and are only permitted to process your information as necessary to provide their specific services to us.

Legal Requirements

We may disclose your information when required by Australian law, regulation, or legal process. This includes compliance with financial services regulations, court orders, or requests from regulatory authorities such as ASIC (Australian Securities and Investments Commission). We will notify you of such disclosures when legally permitted to do so.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity. We will provide notice of such transfers and any changes to this privacy policy. Your rights regarding your personal information will be maintained during any such transition.

Data Security and Protection

Security Measures

We implement comprehensive security measures to protect your personal information. Our systems use industry-standard encryption for data transmission and storage, multi-factor authentication for account access, and regular security audits to identify and address potential vulnerabilities. All sensitive financial information is encrypted using AES-256 encryption standards.

Access Controls

Access to your personal information is restricted to authorized personnel who require it to perform their job functions. Our team members undergo background checks and receive regular training on data privacy and security best practices. We maintain detailed logs of who accesses what information and when.

Data Backup and Recovery

We maintain secure backups of your information to ensure service continuity and data recovery in case of technical issues. These backups are encrypted and stored in geographically separate locations with the same security standards as our primary systems. We regularly test our backup and recovery procedures to ensure they function properly.

Your Rights and Choices

Account Management

You have the right to access, update, or delete your personal information at any time through your account settings. You can modify your investment preferences, update contact information, and manage your communication subscriptions. If you need assistance with account management, our support team is available to help you exercise these rights.

Data Portability

You can request a copy of your personal information in a structured, commonly used format. This includes your profile information, investment analysis history, and communication preferences. We will provide this information within 30 days of your request, subject to identity verification requirements.

• Request a complete copy of your personal data and account history
• Update or correct any inaccurate information in your profile
• Delete your account and associated personal information
• Restrict processing of your information for specific purposes
• Object to certain types of data processing or marketing communications

Withdrawal of Consent

Where we process your information based on consent, you can withdraw that consent at any time. This includes consent for marketing communications, optional data collection, or specific features that require additional permissions. Withdrawing consent will not affect the lawfulness of processing based on consent before its withdrawal.

Data Retention and Deletion

Retention Periods

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Account information is typically retained for the duration of your active account plus seven years to meet Australian financial record-keeping requirements. Usage data and analytics information may be retained for up to three years for service improvement purposes.

Deletion Procedures

When you close your account or request deletion of your information, we will securely delete your personal data within 90 days, except where we are required to retain certain information for legal or regulatory purposes. We use secure deletion methods to ensure that deleted information cannot be recovered or reconstructed.

Automated Deletion

We have automated systems in place to delete certain types of information after specified periods. Temporary files, system logs, and cached data are automatically purged according to our data retention schedule. This ensures that unnecessary information is not retained longer than required.

International Data Transfers

Data Processing Locations

While snevadithylux is based in Australia, some of our service providers may process your information in other countries. We ensure that any international transfers comply with Australian privacy laws and include appropriate safeguards to protect your information. We only work with providers in countries with adequate data protection standards or who have entered into appropriate data transfer agreements.

Safeguards for International Transfers

When transferring your information internationally, we implement additional safeguards such as standard contractual clauses, adequacy decisions, or certification schemes. These measures ensure that your information receives the same level of protection regardless of where it is processed. We regularly review and update these safeguards to maintain compliance with evolving privacy regulations.

Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information promptly. Parents or guardians who believe their child has provided us with personal information should contact us immediately.

Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices, technology, or legal requirements. We will notify you of any material changes by email and by posting the updated policy on our website. The updated policy will indicate the revision date, and we encourage you to review it regularly to stay informed about how we protect your information.

Contact Information for Privacy Inquiries

Complaints and Dispute Resolution

If you have concerns about how we handle your personal information, please contact us first so we can work to resolve the issue. If you are not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au or by calling 1300 363 992.

We take all privacy complaints seriously and will investigate each complaint thoroughly. We maintain records of all complaints and their resolution to help us improve our privacy practices and prevent similar issues in the future.

This privacy policy was last updated on January 15, 2025